Introduction
Welcome to the Qtane OrderEdit App! We're excited to introduce a seamless way for your customers to modify their orders post-checkout—without adding extra work for you. With Qtane OrderEdit, customers can update their orders effortlessly, keeping everything in sync with your Shopify store. No more manual order adjustments—just a smoother, more flexible post-purchase experience!
What Is Qtane OrderEdit?
Qtane OrderEdit is a powerful post-purchase portal that allows customers to modify their orders after checkout while reducing support requests and preventing fulfillment errors. It integrates directly with Shopify to ensure all updates are automatically synced without any manual intervention.
With Qtane OrderEdit, your customers can:
Update shipping addresses – Prevent misdeliveries by letting customers correct address errors.
Upgrade to faster shipping – Give customers the option to switch to express shipping for quicker delivery.
Modify product quantities – Allow customers to adjust the quantity of items in their order before fulfillment.
Swap items – Enable easy product or variant exchanges.
Add more products – Let customers purchase additional items post-checkout.
Download invoices – Provide instant access to order invoices.
Request order cancellations (optional) – Allow customers to cancel within a set time frame.
And much more....
Every update syncs with Shopify, ensuring accuracy and efficiency.
How It Works
Where Customers Can Edit Their Orders
Customers can access the Qtane OrderEdit portal through:
🛒 The "Order Status" page after checkout – Instantly modify their order. 📩 A link in the order confirmation email – Make changes anytime before the order is processed.
We'll guide you through setting up these access points later in this documentation. 🙌
Customize Your Order Editing Rules
Qtane OrderEdit gives you full control over what customers can edit. You can: 🔹 Set time limits – Allow edits for a set period (e.g., 15 min, 1 hour, 1 day). 🔹 Restrict order changes – Define which edits are allowed (e.g., shipping updates, product swaps). 🔹 Lock orders automatically – Prevent edits once the order is processed by third-party systems.
Why Choose Qtane OrderEdit?
đź› Enhance Customer Experience & Build Trust
Empower customers to manage their own orders, reducing frustration and increasing satisfaction.
⏳ Save Time & Reduce Support Requests
Minimize manual order adjustments—customers handle their own edits, freeing up your support team to focus on growth.
đź’° Increase Revenue with Post-Purchase Upsells
Encourage customers to add extra products to their orders post-checkout. For example: "Your order is almost ready! Add another item within 30 minutes to save on shipping!"
🏆 Avoid Costly Order Errors
Prevent misdeliveries, incorrect orders, and unnecessary returns. Customers can fix address errors, adjust quantities, or switch products before fulfillment—reducing mistakes and improving efficiency.
We’re Here to Help You
We’ve designed this documentation to walk you through every step of setting up and using the Qtane OrderEdit App. Whether you’re configuring order edit deadlines, setting up invoice downloads, or enabling product swaps, this guide has you covered.
Ready to Get Started?
If you’re ready to level up your post-purchase experience and say goodbye to manual order edits, let’s dive in! Follow the steps in this guide to set up and customize the Qtane OrderEdit App for your store.
Welcome to the future of order management—where flexibility meets efficiency. 🚀
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