> For the complete documentation index, see [llms.txt](https://qtane.gitbook.io/order-edit-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://qtane.gitbook.io/order-edit-documentation/getting-started/quickstart.md).

# Introduction

Welcome to the **Qtane OrderEdit App**! \
\
We're excited to introduce a seamless way for your customers to modify their orders post-checkout—without adding extra work for you. With **Qtane OrderEdit**, customers can update their orders effortlessly, keeping everything in sync with your Shopify store. No more manual order adjustments—just a smoother, more flexible post-purchase experience!

***

### **What Is Qtane OrderEdit?**

Qtane OrderEdit is a **powerful post-purchase portal** that allows customers to modify their orders after checkout while reducing support requests and preventing fulfillment errors. It integrates directly with Shopify to ensure all updates are **automatically synced** without any manual intervention.

With Qtane OrderEdit, your customers can:

* **Update shipping addresses** – Prevent misdeliveries by letting customers correct address errors.
* **Upgrade to faster shipping** – Give customers the option to switch to express shipping for quicker delivery.
* **Modify product quantities** – Allow customers to adjust the quantity of items in their order before fulfillment.
* **Swap items** – Enable easy product or variant exchanges.
* **Add more products** – Let customers purchase additional items post-checkout.
* **Download invoices** – Provide instant access to order invoices.
* **Request order cancellations** (optional) – Allow customers to cancel within a set time frame.
* And much more....

Every update syncs with Shopify, ensuring accuracy and efficiency.

***

### **How It Works**

**Where Customers Can Edit Their Orders**

Customers can access the **Qtane OrderEdit portal** through:

🛒 The **"Order Status" page** after checkout – Instantly modify their order.\
📩 A **link in the order confirmation email** – Make changes anytime before the order is processed.

We'll guide you through setting up these access points later in this documentation. 🙌

**Customize Your Order Editing Rules**

Qtane OrderEdit gives you **full control** over what customers can edit. You can:\
🔹 **Set time limits** – Allow edits for a set period (e.g., 15 min, 1 hour, 1 day).\
🔹 **Restrict order changes** – Define which edits are allowed (e.g., shipping updates, product swaps).\
🔹 **Lock orders automatically** – Prevent edits once the order is processed by third-party systems.

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### Why Choose Qtane OrderEdit?

**🛠 Enhance Customer Experience & Build Trust**

Empower customers to **manage their own orders**, reducing frustration and increasing satisfaction.

**⏳ Save Time & Reduce Support Requests**

Minimize manual order adjustments—**customers handle their own edits**, freeing up your support team to focus on growth.

**💰 Increase Revenue with Post-Purchase Upsells**

Encourage customers to **add extra products** to their orders post-checkout. For example:\
*"Your order is almost ready! Add another item within 30 minutes to save on shipping!"*

**🏆 Avoid Costly Order Errors**

Prevent misdeliveries, incorrect orders, and unnecessary returns. Customers can **fix address errors**, adjust quantities, or switch products before fulfillment—**reducing mistakes and improving efficiency**.

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### **We’re Here to Help  You**

We’ve designed this documentation to walk you through every step of setting up and using the **Qtane OrderEdit App**. Whether you’re configuring order edit deadlines, setting up invoice downloads, or enabling product swaps, this guide has you covered. 

***

### **Ready to Get Started?**

If you’re ready to level up your post-purchase experience and say goodbye to manual order edits, let’s dive in! Follow the steps in this guide to set up and customize the **Qtane OrderEdit App** for your store.

Welcome to the future of order management—where flexibility meets efficiency. 🚀