> For the complete documentation index, see [llms.txt](https://qtane.gitbook.io/order-edit-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://qtane.gitbook.io/order-edit-documentation/features/support-ticket.md).

# Support Ticket

### **Create Support Tickets**

Allow customers to send a support ticket directly from the app. This feature ensures that customer issues are logged and tracked for easy reference.

1. **Navigate to the Support Ticket Settings Section**:
   * In the Qtane OrderEdit App, go to the **Support Ticket Settings** section.
2. **Enable Support Tickets**:
   * Toggle the **"Allow Customer to Create Support Ticket"** option.
   * This allows customers to send support tickets directly from the app.
3. **Save Your Settings**:
   * Save your settings to apply the changes.

***

### **Hold Orders on Support Tickets**

Place the order on hold when a support ticket is created. This ensures that any issues raised by the customer are addressed before the order is processed further.

1. **Navigate to the Support Ticket Settings Section**:
   * In the app, go to the **Support Ticket Settings** section.
2. **Enable Order Hold**:
   * Toggle the **"Hold the Order if a Support Ticket is Created"** option.
   * This places the order on hold when a support ticket is submitted.
3. **Save Your Settings**:
   * Save your settings to apply the changes.

***

### **Define Support Reasons**

Define a list of reasons for support tickets that customers can select from. This helps categorize and address customer issues more efficiently.

1. **Navigate to the Support Ticket Settings Section**:
   * In the app, go to the **Support Ticket Settings** section.
2. **Add Support Reasons**:
   * Add reasons for support tickets, such as:
     * "Found a better price elsewhere"
     * "Item is no longer needed"
     * "Delivery costs are too expensive"
     * "The item was purchased by mistake"
     * "Changed mind about the product"
     * "Forgot to apply my discount code"
   * Customers will select from these predefined reasons when creating a support ticket.
3. **Save Your Settings**:
   * Save your settings to apply the changes.